Question 1

How do I place an order?

Accepted Answer

Browse our catalog, find the toy you love, and tap the green 'Order on WhatsApp' button. We'll confirm availability, share total cost (including delivery), and arrange payment & shipping right on WhatsApp.

Question 2

Do you deliver across Pakistan?

Accepted Answer

Yes! We deliver to all major cities in Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta and more. Delivery typically takes 2–5 working days depending on your city.

Question 3

Do you offer Cash on Delivery (COD)?

Accepted Answer

Yes — Cash on Delivery is available across Pakistan. We also accept bank transfer, JazzCash and EasyPaisa. Our team will share the most convenient option on WhatsApp.

Question 4

What are your delivery charges?

Accepted Answer

Delivery charges depend on your city and the size/weight of the toy. We always share the exact delivery cost on WhatsApp before you confirm the order — no hidden charges.

Question 5

Can I return or exchange a toy?

Accepted Answer

If your toy arrives damaged or defective, contact us within 48 hours of delivery on WhatsApp with photos and we'll arrange a replacement or refund. Toys must be unused, in original packaging. Customised or sale items are non-returnable.

Question 6

Are your toys safe and age-appropriate?

Accepted Answer

Absolutely. We only stock toys from trusted brands and our own Evergreen Originals range, all checked for child safety. Every product page lists the recommended age — please follow it, especially for toys with small parts (choking hazard for kids under 3).

Question 7

Do you sell original branded toys?

Accepted Answer

Yes — we are an authorised retailer of major international brands including LEGO, Hot Wheels, Barbie, Disney, and many more. We've been serving Karachi families since 1985 and originality is our promise.

Question 8

Do you offer wholesale or bulk pricing?

Accepted Answer

Yes! We are 'Evergreen Wholesale' to schools, resellers, gift shops, and corporate gifting partners. Visit our Wholesale page or message us on WhatsApp for a bulk quote.

Question 9

Can I visit your physical store?

Accepted Answer

Of course — we'd love to see you! Our flagship store is at Suite 108, First Floor, Karachi Centre, Newneham Road (opposite Bolton Market), Karachi. See our Visit Us page for directions and store hours.

Question 10

Do you offer gift wrapping?

Accepted Answer

Yes — we offer beautiful complimentary gift wrapping for birthdays, Eid and other occasions. Just mention it when ordering on WhatsApp.

Question 11

How do I find the right toy for a child's age?

Accepted Answer

Try our 🎁 Gift Finder — pick the child's age, interests and budget and we'll recommend the perfect toys. Or browse 'Shop by Age' for curated picks.

Frequently Asked Questions

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